Revisiting as a Two-Year Old Smoker

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Last year we reviewed (or at least attempted to) the newly launched Since then there have been major changes to the back-end and the front-end. Open enrollment started this past weekend and we took a good look at the new user experience.

Steve and I took a detailed look at the application and enrollment processes, and found out how a Pregnant, Two-Year Old Billionaire Smoker Shops for Health Insurance. I was also interviewed by FastCompany’s Co.Design blog on 4 Things HealthCare.Gov 2.0 Gets Right (And 5 Things It Still Gets Wrong).

Photo credit: Huffington Post

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